​

Slack

​

What this integration does

Post a message to Slack when a reply hits a classification you care about.

​

Prerequisites

• A Slack incoming webhook URL for the target channel

​

Step-by-step connection

1. Create an incoming webhook in Slack and copy the URL.
2. Go to Settings → Notifications → Slack → Connect and paste the URL.
3. Use Send test to confirm.
4. Choose which categories notify under Lead categories.

​

What data syncs

Pull (into Runline)

• Nothing

Push (out of Runline)

• Contact name, company, reply snippet, classification and a link to the record

​

Troubleshooting

• Test fails → the webhook URL is wrong or revoked.
• No messages → enable notify on the relevant categories.

​

Disconnect

Settings → Notifications → Disconnect.